SWG & PH level....

[KurtV]

loony,
As your SWG is not producing any chlorine (and never has if I understand your situation correctly), I don't think high pH is the cause. It might limit the ability of the SWG to produce chlorine but I don't think it will preclude it from completely.

Did the builder's tech come out yesterday as scheduled?

[Looony2nz]

yes, he did come out, was even on the phone with Goldline at the same time. Seems Goldline was trying to blame the whole thing on water chemistry, but our guy wasn't totally convinced it was totally that. SO...he has us add acid to bring down the PH (a bunch), and more stabilizer I believe as well , even tho the level was "acceptable" . When he left the chlorine was way hi at 10 I think (not sure if he added more chlorine) and said he will be back in a week to check.
If some of this sounds off, its because I wasn't home, my husband was, and i'm trying to piece together some of the conversation in my head, but anyway we'll have more of an idea in a week if the SWG is making any chlorine now. the pool guy said don't touch anything, you'll be fine till I get back. SO for now we're waiting.....
thanks.......AND yes it seems that we weren't adding enough acid weekly. We were only adding a quarter gallon when we've figured out we need more like 3/4 gallon aweek for now.
We'll see.....