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This sounds like a gas issue. Call your gas company NOT the pool company! Have them test the feed to the unit and adjust it as necessary. THIS IS NOT SOMETHING TO TRY TO FIX YOURSELF (unless you are a qualified gas dude and virtually none of the pool dudes are properly qualified, myself included) - there is a large chance of blowing something up if you don't know what you're doing.
If this is a propane heater - check the gauge on the tank, if it's below 20, you may just need to refill the tank, heaters get balky under 20.
Good luck with this, please get the proper person to identify and fix the problem and let us know how it goes.
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