Hi, Dan, and welcome to the Pool Forum! Yes, you need to shock the pool but how high you need to shock depends on your CYA level. (See the Best Guess Chlorine Chart in my signature below.)
Can you post a complete set of current water testing results taken with a drops-based kit for us to look at? Also, tell us exactly what all you have put in the pool, meaning ingredients and not just 'shock.' Then, somebody here can better advise you.
Also, create a signature line (directions in link in my sig) and in it, tell us what type of pool, the volume, type and size of filter and size of pump.
Bookmarks