I'm sorry, too.

We can't do everything, and we have to focus on what we can do best. You were asking a heater question, on the busiest weekend of the year, and expecting a prompt and competent answer. There are, at best, 2 or 3 people here who MIGHT be able to answer that question well, and I'm not one of them.

Obviously, you're a dissatisfied customer. I'm sorry you didn't get what you felt like you deserved.

The best I can do for you is return 100% of what you paid -- all $0.00 -- and close your account.

Sincerely,

Ben Powell