Hi Jennifer and welcome to the Pool Forum!
We need some more information to be able to help. Can you tell us the volume of the pool? We also need some current water testing results taken with a drops based kit. Do you have a good kit? If not you'll need one. We recommend the Taylor K-2006 or 2006C (same kit, larger bottles). Take a look at the Amazon link in my signature. It will show you the kit. However, we only suggest purchasing it from Amato Industries and their website is down right now. (Other sellers are shipping the K-2005 by mistake and you don't want that one.) So, until the website is up, orders have to be made by phone. Their number is 800-992-6286.
Also, please tell us exactly what all you have put in your pool meaning ingredients and not just product names or "shock."
Then, somebody here should be able to help. Again, welcome. Hope you enjoy being a part of the forum!
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