Don't let them off the hook. If this has been happening since install, it is their responsibility to take care of it. Perhaps suggesting that your local Better Business Bureau might like to know about their practices will encourage them to get on the stick and take care of this problem for you. (I'd probably still contact the BBB to alert them to the problems even if they do finally fix it for you to alleviate another future customer from having the same problem.)
Good luck.
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