Quote Originally Posted by JonnyG
Markphin -

Well nobody showed up again today and no one is returning my calls so I guess I will keep leaving messages.

Thanks
John
I feel your pain. We have a leak under our 3 month old deck. Not sure how long it's been there, but water is trickling up through the mastic. We only have water on the deck when the pump is running, so we suspect a crack of some kind in the pipe to the return jet that's right by where we're seeing water. Right now I'm trying to run the pump just enough that we don't develop an algae problem.

The real problem is that we can't get anybody from the pool company to return our calls or take an interest in the problem. We're not even saying it's their fault, and we'll pay the full amount to get the leak repaired and restore the deck. We just want it fixed before it causes more damage. We thought we were choosing a reputable company, and the deck looks beautiful, but I've never encountered such pathetic communication or customer service in my life. It seems like the customer service problems started right after they had our first check, before the work even started, and have continued throughout the entire process. We haven't even had a final walk-through on the original construction, and we already have a leak that's going to result in part of the deck being torn up.

I'm so frustrated trying to get some communication from the pool company I even considered finding somebody else to do the work, but that would void the warranty on the entire deck. FWIW, we chose what we thought was a reputable company in west Houston with a reasonably good track record...satisfactory rating from the BBB...been in business since the 80's. We thought that going with the bigger company would help us avoid these types of problems, but I guess we were sorely mistaken. The only thing I can think that would explain the shabby treatment we're getting is that we're small potatoes compared to the complicated, expensive pools they're building.


Thanks for letting me vent!!!