Sean,

Believe me, I've been through all of this with Autopilot customer service. Just got the standard "That's what our warranty states" and they were right. The warranty does in fact state:

This limited warranty is for the replacement of defective parts. Manufacturer reserves the right to replace defective parts with new or refurbished parts at its sole discretion.

So if the power supply dies in 1 day or 1 year, Autopilot can and does send out refurbs as replacements. I would have rather waited to have my BRAND NEW unit repaired than get someone else's problem. If anythig though, I've learned to read the warranty alot closer when buying a big ticket item.