Whoa there, Fresh load of water - luxury! Try not to gum it up - what's Clear Balance, 13% clearifier (clarifier), 1 step alk and pH tabs?

He'll need some chlorine in the pool.
He'll also need CYA - if it's outdoors.

As for pH - sounds like alot of bases have been dropped on this virgin water. Sodium bicarbonate, baking soda (also sodium bicarbonate), will certainly raise the pH and the Total Alkalinity and it sounds like (but who knows) that "1 step alkaline and PH tablet" will too. His pH may be quite high.
The Taylor pH test reagent I use (R-0014, Phenol Red) is red in the bottle and goes from yellow(6.8) to magenta(8.2). Does your Taylor kit include the "acid demand" test where you add drops of acid (R-0015) to the pH test you just ran? If you do, perhaps you could use it to read really high pH.

As always, if your looking for advice here, you'll need to supply at least: pool type (vinyl, gunite), pool volume, current readings from drops type test (no strips) for FC, TC (or CC), TA, CYA, pH (if you can), and everything that's been dumped in - the amounts and the ingredients and proportions.

Perhaps while your friend is in the mood for dumping cash in the pool, he might dump a little on a subscription here. I'm sure it will help alot more than most everthing else he can dump in.