I cannot help with your fix, but I can tell you that you do not need to change your sand. Sand lasts a LONG time. I am on my 11th season with mine and there are others who have had their same sand for much longer than that. Hopefully someone will pop on here and offer you some ideas about getting your unit to work. Good luck and welcome. We appreciate you becoming a subscriber!
BTW -- That is an awfully big pump for a pool of this size. I doubt that is the reason for your problem but I'll let someone offer their opinion.
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