Hi Ted,
Thanks, that's actually the post that I had quoted in my original post that I had read which lead me to believe something is wrong. That post has mostly the same info as my instruction manual except you wrote a lot more detail which I appreciate. However, I still don't know what to do because if I add the right amount of DE, the pressure goes way too high even after cleaning. I've had my pool for just over a week and I've already had to take apart the filter to hose off all the caked on DE.
I would call Hayward directly but they don't provide a phone number on their website. I tried to fill out their webform but so far nobody has called me back.
I've talked to 4 different pool companies and all of them are telling me that I'm doing everything right yet that doesn't make sense since I'm only using 1/5 of the correct amount of DE...also my pool isn't crystal clean. It's only 5 ft. deep and I can't see the bottom but that also could be a chemical issue and not a filtration issue.