Good morning,
I would do two things to your pool immediately.
1. Go to the Grocery store and get 1-4lb box of 20 mule team borax and put it in your skimmer...pump running. Also pick up about 10 jugs of 6% Clorox....you're gonna' need it.
2. While your out, purchase a drops-based test kit so you can measure pH and Cl, at least.
While you're waiting a couple of hours to test your pH, read everything you can on this forum....particulary a thread entitled, "Beginner's guide to pool chemistry" posted by watermom.
From your first post, "shock" is not a product but a procedure. You'll "shock" with the Clorox.
Post up your numbers for pH (it's WAAAAY to low) and Cl. It would be better if you can get a 5-way kit that tests for Alk, CH, and CYA as well.
Be prepared to put another box of borax in the pool after you post your pH number.
Do not add stabilizer yet......you'll backwash it out. More info to follow after you post your numbers.
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