Hi Deb and welcome to the forum! *If* your pool store got your CYA reading right, then yes, the only way to lower it is to do a partial drain. Or, you can maintain higher than normal cl readings if you don't want to drain any water. Take a look at the article and chart at the following link for more info.
http://www.poolsolutions.com/gd/best...ine-chart.html
If I were you, I would get a good test kit and test your water yourself before deciding to believe in the numbers you got from the pool store. We recommend the Taylor K2006. If you order it from the following link, the Pool Forum makes a little money in the process.
http://www.poolforum.com/pf2/showthread.php?t=10006
Also, not only is your pH too high, but your alk as well. You can read about lowering it in the the following thread.
http://www.poolforum.com/pf2/showthread.php?t=191
Hope this info helps. Repost if you have further questions. And, by the way, thank you for becoming a subcriber and helping to support our forum!
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