Salt Cell Replacement

[Phillbo]

Well, in case anyone cares


It's more than a week later since I got the call from Compu Pool telling me they were sending me a new cell and it has not arrived. I've called a couple times this week but always get the voice mail system and no reply. So, this morning I sent an email to Pool Supply World asking for advice on what to do to get some attention from Compu Pool and a very nice lady just called me to let me know she was going to be calling Compu Pool as soon as the staff returned from lunch.

We'll see what happens, film at 11

[aylad]

I care!!

Please keep us updated on how things are going--maybe this will help somebody else skip some of the red tape if they find themselves in your situation. I hope they resolve it quickly.......

Janet

[Phillbo]

Sarah from Pool Supply World called me back on Friday and said she talked to Compu Pool and the cells were out of stock and they expect a shipment this week.

The lesson I've learned here is that Pool Supply World's customer service is awesome and Compu Pool's sucks.


I hope this is not a design flaw with the replacement cells.

[Poolsean]

Please clarify, is this one of the Compu Pool generic replacement cells for your Ecomatic system?

[Phillbo]

Yes .


http://www.poolsupplyworld.com/searc...t+cell&x=0&y=0

[Phillbo]

New cell arrived and has been installed. I was getting tired of adding bleach


We'll see how long it last or if I have another problem with it breaking at the flange.

[aylad]

Glad you've got it fixed and working, here's hoping for a long cell life!

Janet