Update ,talked to 2 people today and I think we have the problem solved, it seems it was an address issue ,I have a PO Box and a street address they just saw the PO address and since ups won't ship to a PO Box the order sat on someones desk, they said they emailed me but my email must have sent it to the junk folder ....hope all works out ok they seem like they want and care to do the right thing....Brad