Hello gettinthesplash,
Welcome to the forum!!
I'm assuming that you've been using either trichlor pucks or dichlor shock to chlorinate your pool, which is why your CYA level is so high. Most people don't realize that the higher your stabilizer (CYA) gets, the higher levels of chlorine you have to keep in the pool to compensate for them. With a CYA of 100, you need to be keeping your chlorine levels at an absolute MINIMUM of 8 ppm, your target range is 8-15 ppm. When you shock, you need to get it up to 25 ppm. In your pool, the 5.5 gallons of bleach should have gotten you up to the 25 ppm, but you have to MAINTAIN that 25 ppm in order to clear the pool up. You do this by testing and adding whatever amount you need to get back up to the 25 ppm mark, as many times a day as you can. Each quart of bleach should raise your chlorine by 1 ppm, so you can use that as a guide when figuring how much to add to get it back up to the 25 ppm level. It is consistently holding the pool at shock level that will kill and clear the algae. If you shock it and let the chlorine just come down again, you're wasting your time and bleach, because it takes sustained shock levels to kill the green. Also the pump needs to be running 24/7 with an eye on your pressure gauge, cleaning the filter as necessary, and brushing the pool at least once daily. You need to hold the shock level until 1)the pool turns blue and starts to clear, 2) you have zero CC, AND 3) you don't lose any chlorine when testing at night and again in the morning before the sun hits the pool. At that point you can let it drift back down to the 8-15 range, but never below 8--at least not until you're ready to drain and refill part of your water to make the CYA more manageable. (And BTW, I would trust your CYA testing over the pool store's testing--the only way for it to drop from 100 to 32 is with major replacement of water). I definitely wouldn't use anymore trichlor or dichlor in this pool, because it's just going to drive your stabilizer higher--you'd do better to switch to just plain, unscented, generic bleach.
Just curious, why add the dry acid? Your pH is okay where it is....
Janet
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