Called the Customer Service number and spoke with a technician. Started up the system, noted the initial salt reading, amps and output and negative number as well. Based on that he stated that the cell was bad. Provided me with two servicing dealers in my region. Stated according to the serial number that the unit was four years old. Looking at the receipts now and it was installed 3 years ago.

Warranty covers 40% if 4 years old. If 3 years old the only charge is for service.

Placed a call to both servicing dealers in my area and left voicemail with each.

Will follow up with outcome.