Aqua-Rite CG Generator - I need assistance please!

[AlgaeFarmer]

Thanks Sean, I'm looking at it right now. It states the salt is 500, temp 89, 30.0, 0.00, 100p, -0, AL-3, r 1.40.

Turn off, switch on: power generating lights on, 500,89,24.1 climbing,1.79, 100, -500, al-3, r 1.40. Clicked: Now displaying Check Salt and Inspect Cell, 500, 90, 29.8, 0.00, 100p, -0, AL-3, r1.40,

Retest: Turn off, switch on: 500, 90, 24.3 rising, 1.95,100p, -600, al-3r 1.40. Clicked: 500, 90, 29.8, 0.00, 100p, -0, AL-3, r 1.40
check salt and inspect cell.

The cell was cleaned with a 25% solution of acid a week ago. Then a short 50% solution about 2 days ago then sprayed out.

[AlgaeFarmer]

Called the Customer Service number and spoke with a technician. Started up the system, noted the initial salt reading, amps and output and negative number as well. Based on that he stated that the cell was bad. Provided me with two servicing dealers in my region. Stated according to the serial number that the unit was four years old. Looking at the receipts now and it was installed 3 years ago.

Warranty covers 40% if 4 years old. If 3 years old the only charge is for service.

Placed a call to both servicing dealers in my area and left voicemail with each.

Will follow up with outcome.

[aylad]

I would think the warranty period would start according to the time on your purchase receipt, not the time that the unit was actually manufactured--it's not your fault if the unit sat on a warehouse shelf somewhere for a year!!
Looks like a possibly expensive repair--wouldn't hurt to argue that case....

Janet

[AlgaeFarmer]

Regarding the warranty.

The system was purchased in 5/07. So we're at 3 years and 2.5 months, but not yet at 4 years. I called back to Goldline and they stated they were considering this to be 4 years old and would not provide a full warranty I explained the above and it did not make a difference in their position.

I've looked at the internet sites and see the cell for less than $450. An Amazon business (initials ITS) stated they were not dealing with warranties, but that Goldline would be responsible for the warranty if purchased from them over the internet. One site had the cell priced at around $360.

Then I spoke with several "Authorized Dealers" of Goldline products and they were consistently asking $850 +/- for the cell alone. Most were not providing warrant work for merchandise sold by others.

At this time I am using chlorine tablets in the skimmer. The water is mildly cloudy without any signs of algae bloom.

[kelemvor]

I've recently been looking at cell prices as well; found a lot of online sites selling for around 450. My local pool store sells them for 600.

Doesn't seem legal for them to not warranty based on your purchase receipt. I would try and find a way to push the issue. Maybe a complaint to the FTC or BBB if goldline is a member. I am terrible at "negotiating" that stuff but it definitely sounds from what you've written like they should be required to honor their documented warranty policy (unless you don't have the receipt).

Just out of curiosity did you try the acid wash thing on your cell (instructions were given to me in the "T-Cell 15 bad?" thread).

[AlgaeFarmer]

Today I spoke with Goldline again and spoke with someone other than a front-line technician. Long story short, it appears Goldline will fully honor their warranty.

I'm impressed that Goldline is taking steps to assist a customer and I'm appreciative of a customer service professional that would take time to really listen to what has occurred.

More information will follow as it is available.

[aylad]

Good luck with it!

Janet