I have a Diagnostic and it is great so far-but so were all of yours at first.
Any Diagnostic owners with problems and what were/are they?
Printable View
I have a Diagnostic and it is great so far-but so were all of yours at first.
Any Diagnostic owners with problems and what were/are they?
You're kidding, Right? There's a couple of threads in this expressly on Dolphin Dynamics--including the super-long one I started....called "My Dolphin Now I'm Getting Rid of it" and it's right there at the top of the topic.
We also do have a search engine and it works pretty well. It should be at the top in the blue bar to the right.
poolbee, I did a couple of quick searches here and only found posts about problems with the Dynamics; nothing on Diagnostics. Maybe you're on to something...
Mine is a diagnostic and so far 2 years plus and no problems, could be onto something about the dynamic???
CarlD,
No, I'm not kidding. It does seem that most, not all, but most complaints, including yours, involve the Dynamic. I am asking about the Diagnostic. The Diagnostic is a simpler machine with no remote. Perhaps that is part of the problem, the more sophisticated, if you will, the more to go wrong.
I have read your thread and most complaints are about the Dynamic.
Oh, OK. Actually, my BIGGEST complaint is with Smart Pools. Had they simply fixed my Dynamic that huge thread would have been VERRY short!
I hear ya. There is no such thing as good customer service anymore. I spent over 10 hours and went thru about a dozen people just to get a claim number for service to my AMANA refridge a few weeks ago. I was hung up on, lied to, forwarded to unattended numbers, yada yada yada. I'll never buy an Amana or Maytag anything again.
I was hoping things worked out better for you since I do have the Diagnostic. No reason Smartpools service should be any different for me. I have to just pray nothing goes wrong for a long time.
Hope your Blue Diamond is better for you.
BTW-do you still like your Poolbuster? I have been thinking about one since I sometimes run my Dolphin just to get some stuff in the deep end before a swim. A Poolbuster would be much better for that situation.
Poolbee,
I just got a Pool Buster for spot cleaning, I get a few centipedes, earwigs, and the occasional spider daily, I had been fishing them out with a leaf rake (ugh). I have only used it a few times, but it works great for that.
It won't do my whole pool (20x40) on a single charge though. But that isn't why I got it.
I hate to contribute to the thread hijacking but I got my Poolbuster last week and it's great for spot cleaning. Wouldn't want to use it for the whole pool and it really needs a finer filter for sand (available for extra cost) but other than that it works wonderfully.
I usually put my Dolphin in at night but by the time morning rolls around a number of bugs have managed to crawl their way into my pool. I take 2 minutes with the buster and it looks great.
Hey, hijack away! I started the thread and I don't mind-I asked the follow up question too!
I am really thinking of gettting the Poolbuster or something similar. Often between swims on the same day stuff accumulates on the floor and the Poolbuster would do the trick.
My poolbuster is wonderful, too--right now my Polaris is being rebuilt, and the Poolbuster is cleaning the whole pool--18 x 36 IG. usually not too much stuff in it, but when DH mows the grass, sometimes I think he points the thing directly at the pool!! It's the best money I've spent on pool equipment yet
Janet
If it's still under warranty contact them immediately! You have a bad battery in your battery/motor pack.Quote:
Originally Posted by Dr. Spike
They should replace it for free. If you're moderately handy, replacing the pack takes about 30 minutes, if they send it to you, rather than having you send the unit it. It should EASILY vacuum your entire pool on a single charge with plenty left over. You may not be using it for that but the problem will get worse.
I went through that. I think I was the first to try the PB, and loved it--still do. But I complained that battery life was short. Finally, after 2 years, I called them--they couldn't give me a new battery since the warranty was a year dead, but they tossed in an extra charger since I had misplaced mine. I was really sorry I hadn't taken care of it under warranty--the battery/motor (which is the guts of the thing) was $79.
Was it worth it? Darn straight it was! The PB is like a different animal--like it was super-charged! And I have yet to have it run out. With the old pack it did a good job, but if I didn't watch the charge, it would be dead when I needed it.
PoolBuster svc told me that isn't right--and they were right. I can't complain about them--they did fine by me. So call them and get it fixed! You'll be glad you did.
I also got the finer filter and it's terrific. They sell additionally paper filters that are disposable and even finer but I have found no need for them..