Frustrated,
When you say 'shocking', what are you shocking with? Is it bleach, and how much? Please, don't add anything other than plain liquid bleach!!! Keep it simple silly.......add bleach!
One gallon of regular unscented bleach (5.25% sodium hypochlorite) will raise the chlorine of 10,000 gallon pool 5.25 ppm. Too effectively shock, you'd need to raise chlorine to a 15ppm, which would be 3 gallons of bleach, for a theoretical 10,000 gallon pool. Now, if you have algae or other contaminates in the pool, those will eat up that chlorine fairly quickly, so you'd need to be adding more bleach as needed, daily. This is why it's advocated here to use a drops based kit. You'll know what your numbers are and be able to adjust the chemistry as required.
Most drop based kits do not measure chlorine higher than 5. So to be accurate, you'll need to use the distillation method. Not hard at all. If I can do it, you can do it. You'll need some distilled water. Take one part distilled water, and one part pool water, mix together, and use this sample to test for chlorine. Take this number and multiply x 2 for your free chlorine (FC). If it still reads higher than 5, take 2 parts distilled water, one part pool water, mix and measure, then multiply by 3. Some people use a shot glass as their measuring method, I personally use a childs medicine cup. Plastic won't break if you're doing your testing out by the pool.
Now, do you have an old nylon knee high? I've begun to use one over my skimmer basket, and have been surprised as how much gunk it is able to filter out. The first day I used it, I had to clean it twice as it was filled and clogged with who knows what, which I could not see with my naked eye (even corrected @ >20/20). This may help you also.
Keep the pump/filter running 24/7, and backwash when needed.
Post numbers when you get them. If you take pool sample to the pool store, have them run all the numbers and get a printout. Then post.
Good luck, and Happy Mothers Day.
CaryB
Go 'Canes!