Mineral Springs Salt Reading Error

We have a mineral springs system which has worked great for 2 1/2 yrs. This year, it started working and then we may have put too much salt in it. It is now showing a salt reading of 1600 when two pool stores have said it has a salt level of 4000. I have called Goldline and got two different opinions. One said that we should drain the pool 12" and refill with city water and the other said our cell is bad!! It is under partial warranty and will cost between $350-400. Does anyone have any suggestions? What should we clean the cell with? Thanks for your ideas before I purchase a replacement!

Sounds like the same thing that happened with my cell, the salt reading steadily decreased even though I was adding salt and cleaning the cell. Turned out my cell went bad and was replaced under warranty. Goldline determined that the cell was bad by the readings that were displayed for the volts and amps going through the cell. With the new cell it immediately tripped out with high salt, and I drained about 2' of water from my pool to get it down from 6200ppm to 3500ppm.

To clean the cell mix about 4 parts water to 1 part Muriatic acid and soak the cell until it stops bubbling and you cant see any build up in the cell. Depending on how much build up is in the cell you can also try hosing it out.