Contacting Intex Corp for parts or problems.

[ This thread has been replaced, with a newer one, here. ]

While we (at PoolForum) think pretty highly of Intex *pools*, especially for the price, some of their gear is pretty dodgy, and has a fairly high failure rare. But Intex seems to be VERY good about sending out replacement parts or even units . . . IF you call them.

So, here's their contact info:

Intex Consumer Service => 1-800-234-6839 | website
Summer hours of operation

Monday through Friday 7:00am-5:00pm PST
Saturday 7:00am-3:00pm PST

U.S. and Canada Sales Office:

P.O. Box 1440
Long Beach, CA 90801-1440
Tel: (310) 549-5400
Fax: (310) 513-6905

Return Address:

Intex Recreation Corp.
Attn: Consumer Service Dept.
1665 Hughes Way
Long Beach, CA90810

One more point: The OEM cartridges in Intex filters are not high quality. The Intex manuals recommend replacing them completely every 2 weeks. A BETTER option is to replace them permanently with 2 - 3 Unicel cartridges, and rotating them through a cleaning solution. Properly maintained, the Unicel cartridges will last all season AND will filter better. So even though they cost more per cartridge, they cost less per season!

But, purchasing them is tricky. Amazon does not reliably stock them, and some of the 3rd party sellers are charging high prices and/or high shipping. So, check the Amazon link, but watch out for the prices and shipping costs.

It would be nice if you could just buy them elsewhere, but many of the online pool stores are listing Pleatco or other Asian made low quality filters, as "Unicel C-4607 type" or "fits Unicel C-4607". So shop carefully!

Here are the Amazon links:

Unicel C-4607 Replacement Filter Cartridge (Easy Set Size A or C) @ Amazon
Unicel C-5315 Replacement Filter Cartridge for 15 Square Foot Intex B Filter @ Amazon