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I will keep you guys posted as per the resolution of the issue. So far my pool company treated me very well and I am hopeful they will be able to resolve the issue to my satisfaction. I understand they would not want to take it out or replace it with the different product, but I will keep pushing them. Their suggestion so far is to not run ozone generator 24/7 (which is the easiest fix from their side) but I don't like this as a "solution". It is just a workaround.
It's going to be really hard for them to 'fix' something that was 'broken' by the factory! However, it's quite likely that they do not know this.