Sean I need help - Pool Pilot Total Digital

[smallpooldad]

This morning at 11:30 am.

The unit came on and had the the bad temp sensor indicator again, please see previous post. This time nothing seemed to work, this includes all recommendations in the manual to troubleshoot, connect and disconnect, etc. Just called your tech support but they are closed at 5:30pm eastern, after 11:30 am Hawaii time. I left a message.

Tried to using channel locks as recommended in the manual to pull out the unit but the white PVC ring will not budge, I first took out the two tiny screws. This is my first time doing this, the salt cell itself looks like new but flushed it anyway.

The white PVC ring looks as if it was put in off center, during manufacture, as it tilts up from the vertical, and I am guessiing this is the cause, as it will not budge.

As the temp sensor does not work it causes the ORP to read too high so of course it does not generate chlorine. What should I turn off so that I can at least produce chlorine?

Aloha.

[smallpooldad]

Sean,

Here is an update. Put it all back together. Never could pry the sensor housing PVC joint apart, and was frightened of cracking it.

Is it screwed in or is it merely pushed in?

Did my usual, sprayed contact cleaner, and for the moment it is working.

Obviously I need to get this changed out. It seems to me that the top contact, the one to the digital unit itself, is kind of loose even though it does have those snap on releases like a computer board, just a lot more loose.

So I will deal with tech support tomorrow. Hopefully you have someone in Honolulu who can address the problem.

Aloha

[smallpooldad]

Sean,

I called tech support this morning. Spoke with Anthony who was very helpful and polite. They told me the housing is is held in place by an O-Ring so I should be able to pull it down then out, but I cannot. My daughter has two fairly muscular male friends coming over today so I will see if the they can do it. Well they came and nobody can make it move, even with channel locks, so they will send me that as well.

As regards the "Bad Temp Sensor" message, he said to plug the cable and pull it in and out at both ends, as it states in the manual. Have done this as described above, sometimes it works sometimes not.

He stated if the temperature reading goes up, when one turns on the unit, then the cable is bad, if it goes down then the sensor is bad. It actually does both, Greg stated that this means both are bad.

As regards setting the chlorine generator to manual, I spoke with Rich (at 182) who suggested the following:

Go down to the "Installer Menu" hold select button down until menu comes up about 20 to 30 seconds. Go to "Select System" then select and set to "Purifier" instead of "Total Control" by using up and down arrows hit select again. Then red light comes on, wait a few seconds and then set the percentage one wants to use. He suggested starting with 75% and then adjust either up or down depending on the chlorine number one wants.

He further informed me that the unit has a 2 year warranty. That's great as most electrical stuff today only carries a 1 year warranty. The unit is only 4 months old.

It could be, as this problem has been ongoing from the start, that it was more related to being banged around by the shippers than any fault with the unit itself. This can happen with electrical stuff being shipped to Hawaii, it would not be the first time.

Your tech support has greatly improved and is as perfect as one could hope for, thank you.

I will let you know how it goes.


Aloha.

[Poolsean]

This morning at 11:30 am.

The unit came on and had the the bad temp sensor indicator again, please see previous post. This time nothing seemed to work, this includes all recommendations in the manual to troubleshoot, connect and disconnect, etc. Just called your tech support but they are closed at 5:30pm eastern, after 11:30 am Hawaii time. I left a message.

Tried to using channel locks as recommended in the manual to pull out the unit but the white PVC ring will not budge, I first took out the two tiny screws. This is my first time doing this, the salt cell itself looks like new but flushed it anyway.

The white PVC ring looks as if it was put in off center, during manufacture, as it tilts up from the vertical, and I am guessiing this is the cause, as it will not budge.

As the temp sensor does not work it causes the ORP to read too high so of course it does not generate chlorine. What should I turn off so that I can at least produce chlorine?

Aloha.

SmallPoolDad,
The Bad Temp Sensor should not affect the ORP measurement.
The Tri-sensor is held in place by the two screws and a compression fit. Channel locks should help get it out by twisting it side to side while lowering it down.
With the Bad Temp Sensor display, it just defaults the temp to 75 degrees, but continues to operate. It just defeats the Automatic Temperature Compensation.

[smallpooldad]

Sean,

Your right the Bad Temp sensor does not affect the ORP measurement, but by defaulting to 75 F I am advised that the chlorine production drops a little. I am not sure if that is correct or did I misunderstand? That is why they thought it better to go manual, not sure if this is correct? Come to think of it the temperature difference to 84 F is not that great so maybe it makes little or no difference.

The PVC housing unit is jammed; two of my daughters male friends, weight lifters, were unable to pry it off, by hand or with channel locks. We released the suction/vacuum on the unit by opening the screw down rings but no amount of force would budge it.

Anyhow your great company is replacing everything free of charge with absolutely no hassle. Now that's what service should always be about. You people are great I would recommend your company to my friends and anyone else that asks.

Thank you for your response.

[smallpooldad]

Sean,

Just a thank you to your company and especially Rich at x182.

The items were shipped the day after he and I spoke and everything arrived within two days. Great service, needless to say I am very impressed with your company and its service,

Aloha

[Poolsean]

Thank you.

I'll forward your kind words to Rich.