CarlD
08-03-2007, 12:00 AM
My 16mil, heavy-duty diamond-shaped solar cover is in its 3rd season. The other day it started popping diamonds, leaving clear plastic in the water. It (supposedly) has a FULL 3 year guarantee, and a 10 year limite warranty.
So I called Leisure Living /PoolSupplies.com, and asked about getting it replaced.
You know what they told me? Popping diamonds or bubbles is the ONE thing that's NOT covered by the warranty. All the warranty covers is if it's de-laminating or the seams are separating.
I've seen the separate, but I've never seen one de-laminate. But I sure has heck have seen all the bubbles fail fairly rapidly.
So, I now know that the warranty on solar covers isn't worth a bucket of green algae-infested pool scum.
I NOW have to backtrack and say Do NOT buy expensive covers--the warranty is useless. Buy the CHEAPEST solar cover you can because it will be garbage after 3 years anyway!
Generally, Leisure Living has been good about honoring warranties, especially on their own products. But this threw me for a loop--I NEVER expected that solar cover makers wouldn't cover the ONE THING that fails most often. I wouldn't (and didn't) mind if the warranty had expired and they would not warranty the time period when the bubbles pop.
But I really mind that the warranty is STILL in-place and they won't honor it. I believe the manufacturer is Western, but I have to find my notes on it.
So I called Leisure Living /PoolSupplies.com, and asked about getting it replaced.
You know what they told me? Popping diamonds or bubbles is the ONE thing that's NOT covered by the warranty. All the warranty covers is if it's de-laminating or the seams are separating.
I've seen the separate, but I've never seen one de-laminate. But I sure has heck have seen all the bubbles fail fairly rapidly.
So, I now know that the warranty on solar covers isn't worth a bucket of green algae-infested pool scum.
I NOW have to backtrack and say Do NOT buy expensive covers--the warranty is useless. Buy the CHEAPEST solar cover you can because it will be garbage after 3 years anyway!
Generally, Leisure Living has been good about honoring warranties, especially on their own products. But this threw me for a loop--I NEVER expected that solar cover makers wouldn't cover the ONE THING that fails most often. I wouldn't (and didn't) mind if the warranty had expired and they would not warranty the time period when the bubbles pop.
But I really mind that the warranty is STILL in-place and they won't honor it. I believe the manufacturer is Western, but I have to find my notes on it.