tphaggerty
05-23-2007, 04:18 PM
As promised, I am updating with my experiences so far on getting my just out of warranty Pool Buster CG back in operation! (less than 2 months out of warranty).
I contacted Watertech and they gave me a reduced price/free shipping (99 instead of 139) on a new motor/battery box. Plus, I got to spend quite a bit of time speaking with one of their tech reps that walked me through troubleshooting and possibly fixing the old motor/battery box. I decided to go ahead and order the replacement, even if I get the old one working, the new one can be stored for the inevitable day in the future when the battery runs out.
I'm not completely thrilled, I expected my PoolBuster to run more than one year without problems. But Watertech did go a bit above what they had to and gave me a break. While it took a while to get through to customer service, once I was on the phone, Adam was fabulous. He also agreed to provide me with repair parts for the old motor box if I could figure out what actual problem is (could be motor, battery, wiring or switch).
Just to round out a bit, we used the PoolBuster A LOT all last season. It was stored inside, battery compartment open, battery fully charged. It ran 2 or 3 times this year, than just died (actually, it didn't die while running, it just wouldn't start up again, so I'm 99% certain it is not a battery problem). From what I can see inside so far, there is definitely corrosion on the motor, but Adam said that if the motor spins, it should run (and it does, since I can spin the impeller).
I am going to open up the motor box and see if I can figure out what is wrong, I'll post more info as I get it.
I contacted Watertech and they gave me a reduced price/free shipping (99 instead of 139) on a new motor/battery box. Plus, I got to spend quite a bit of time speaking with one of their tech reps that walked me through troubleshooting and possibly fixing the old motor/battery box. I decided to go ahead and order the replacement, even if I get the old one working, the new one can be stored for the inevitable day in the future when the battery runs out.
I'm not completely thrilled, I expected my PoolBuster to run more than one year without problems. But Watertech did go a bit above what they had to and gave me a break. While it took a while to get through to customer service, once I was on the phone, Adam was fabulous. He also agreed to provide me with repair parts for the old motor box if I could figure out what actual problem is (could be motor, battery, wiring or switch).
Just to round out a bit, we used the PoolBuster A LOT all last season. It was stored inside, battery compartment open, battery fully charged. It ran 2 or 3 times this year, than just died (actually, it didn't die while running, it just wouldn't start up again, so I'm 99% certain it is not a battery problem). From what I can see inside so far, there is definitely corrosion on the motor, but Adam said that if the motor spins, it should run (and it does, since I can spin the impeller).
I am going to open up the motor box and see if I can figure out what is wrong, I'll post more info as I get it.