"Kill Jandy"

[Dhend]

Has anybody had a bad experience with a Jandy Auqapure 1400 were the unit keeps burning up relays & transformers? I have had the unit for almost 1 year now and in the past 4 months I have had the relay replaced twice and the transformer replaced once. Well, today that thing is acting up again and giving me the same error code of 123 which means extreame low voltage to cell.
The cell is clean and all wires are intacked and tight...

Any ideas????

[Poolsean]

Don't "Kill Jandy"...give them a chance to correct it. I know as a manufacturer that occasionally we run across a situation that just constantly causes a problem. I recommend contacting them first thing Monday morning. I'm sure you want your system running properly on the 4th of July. In either case, make sure you have some chlorine on hand in case your system is not up and running by then.
Low voltage usually means there's a problem with the power supply though.
Work with the builder and with Jandy, and a word of advice, the nicer your are when you speak with them, the more likely they are to try to expedite it.
That's my word of wisdom for the day... = )

[AndyT86]

Hmmm... Low voltage. I'm not sure what the voltage requirements are for that thing, but sometimes voltage problems are inherent in a system due to poor planning electrically.

For example, my pool builders placed my pool pump and electrical system as far away from my home electrical service as possible. (That's another story.) The result is that we needed 150 feet of cable to get power to the pump. With a run that long you have to take into account the resistance of the wire and your current demands to figure out the VOLTAGE DROP caused by the long length of wire. Our cable had to be larger than what the equipment typically calls for to overcome the voltage drop (larger cable has lower resistance, thus less voltage dropped for the same amount of current).

All this to say... IF your pool electrical is more than 50 cable feet from your household supply, the low voltage problem MAY be due to improperly sized wire and not the equipment that is showing the symptoms. You may need a qualified electrician to assess the situation for you.