jwozn
06-11-2018, 12:33 PM
Why won't my Blue Diamond robot climb my pool walls? I recently installed new brushes and cleaned the impella.
PoolDoc
06-11-2018, 01:34 PM
Dunno.
Did it work before?
The Amazon product reviews page (https://www.amazon.com/Water-Tech-Diamond-Robotic-Cleaner/product-reviews/B000ZGN3XA/ref=cm_cr_arp_d_hist_2?ie=UTF8&filterByStar=two_star&reviewerType=all_reviews&pageNumber=1#reviews-filter-bar)suggests that quality control is a problem on those units, and that some work well and last several years, but that others do not, or even are broken from the factory. That's a pretty typical characteristic of Chinese made products -- quality control sucks and product support is even worse.
For example there are a LOT of happy Intex pool owners here, but about 10% of them arrive broken. Intex is better than most Chinese product companies, and eventually warrants such failures . . . but only in time for NEXT season!
Watertech has a 'big' contact-us page, with phone numbers, emails, chat and more: http://watertechcorp.com/contact-us.htm
Maybe, they will help you.
PoolDoc
06-11-2018, 01:35 PM
[ Upgraded membership; moved thread to "Pool Cleaner" section <= you may need to log out and back in, before you can see everything.